Hillebrand was subject to a cybersecurity incident on the 15th December 2020, which has already been investigated and we are currently in the process of restoring all systems and we are able to run our business.
We have started restoring our servers and business applications, and we can inform you that our email system is now back up and running again.
Our Transport Management system has been restored in its core functionalities, which means that we are able to handle your orders in the structured way you are used to.
Hillebrand is open for business and our teams are committed to continue offering the service that you are used to and deserve.
Last updated: 12/01/2021 10:11 CET
Our email system is currently up and running again. Our Transport Management system has been restored in its core functionalities, which means that we are able to handle your orders in the structured way you are used to.
You can still face a few delays but our teams are doing their utmost to continue providing you the customer service you deserve.
We can’t guarantee that all the emails sent during the shutdown of our servers will be restored. We enquire you to resend the new email to our @hillebrand.com address again. Thanks for your understanding.
No, since our email system has been safely restored, we won’t use the temporary email addresses. We’ll still check it in the next couple of days, but we will shut them down. Please resend any communication to the @hillebrand.com domain.
If you are still waiting for some feedback we would appreciate that you resend us the email to your contact and the regular @hillebrand.com email address.
myHillebrand is available, with the exception of attachments and invoices payment status. The information is updated as of January 3rd. New accounts cannot be created for the moment. We will inform you as soon as the service is fully restored.
We are only facing issues with Hillebrand and SLG IT systems. 3W, Royal and Braid operate normally.
During our investigations so far, we have no clear indication that customer data has been extracted. In addition, we can also confirm that we are taking the necessary legal steps and are in contact with relevant authorities.
myHillebrand is live again. The location of your shipment can be checked through the platform. Your sales representative or key account manager are also available if you need further information.
In the unlikely event of this occurring, we already have the capacity to track online. Please check your myHillebrand account or contact your sales or operations representative.
While we can’t provide a definitive timeline, we are regularly updating our website with the latest information.